To our guests,
We would like to convey the plan of action taken by Carling Lake Hotel in order to contribute to the global effort to counter the COVID-19 (coronavirus) outbreak. The health, security and wellbeing of our employees and guests are a priority at our hotel.
Following major reflection, discussion and concern for our employees and guests, we have taken the decision to suspend all of our operations as of Sunday the 15th of March, until the 27th of March. At that point we will re-evaluate the situation.
To ensure the security of our guests throughout their next stay, we will take advantage of this time to implement extra disinfection measures of our property:
- A thorough cleaning and disinfection of all public areas and surfaces, such as, door handles, room keys, kitchen, dining room, pool etc.
- Accelerate our seasonal cleaning of all rooms and equipment without exception.
We have put in place a policy that permits our guests to modify the dates of their stay without penalty for all reservations affected by the sudden suspension. We apologize for the temporary inconvenience and hope to welcome you under better circumstances.
We will continue to follow the evolution of the situation and will communicate all relevant information. We also recommend that our clients consult the following website https://www.canada.ca/fr/sante-canada/organisation for more information.
Thank you and we look forward to the pleasure of welcoming you in the not-too-distant future,
Brigitte Whitford, General Manager
And the Carling Lake team